Introducing Technica’s Comprehensive Support Plans
At Technica Engineering, we are committed to providing expert support every step of the way. Our comprehensive support plans are designed to help you get the most out of your Technica products, ensuring you have the resources and assistance you need to succeed.
Plan Overview
Our support plans apply to our hardware product range, including Capture Modules, MediaConverters, Enhanced Ethernet Switches, and SFP Modules. Each plan is configured against the serial numbers of your products to ensure your entire range is covered. Whether you’re a first-time user or a long-term partner, we have a plan that fits your needs.
Plan Benefits
Our support plans offer key benefits to enhance your experience:
| Benefit | Description |
|---|---|
| Faster Support | Get quicker responses and resolutions. |
| More Resources | Access premium training and use-case content. |
| Better Value | Enjoy discounts on hardware and support services. |
| Peace of Mind | Extended warranties and advanced replacements reduce downtime. |
| Stay Updated | Receive the latest software and firmware updates. |
Plan Tiers
We offer four tiers of support plans to cater to different needs:
| Plan Tier | Description |
|---|---|
| Basic | Activated by default upon product purchase and expires after one year. |
| Silver | Ideal for small teams needing regular updates and basic training. |
| Gold | Designed for growing teams that require faster support and deeper insights. |
| Platinum | Best for enterprise users needing top-tier service and maximum value. |
Contact Information
For more details on our support plans or to select the plan that best suits your needs, please contact our sales team. Visit our website at https://www.technica-engineering.com/products-and-tools/ for more information.